Connect Shiptheory and Gorgias to Build Intelligent Automations
Choose a Trigger
When this happens...
New Shipment
Choose an Action
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Ready to use Shiptheory and Gorgias automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Shipment
Triggers when a new shipment is created.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Shiptheory integrations.
Create Product
Add's a new product in shiptheory.
Create Shipment
Create's a new shipment.
Create a Tag
Create a single tag in your Shiptheory account.
Update a Tag
Update a single tag by ID.
Update a Product
Update an existing product in shiptheory.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
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Frequently Asked Questions
To start, connect both your Shiptheory and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Shiptheory triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Shiptheory data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Shiptheory and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Shiptheory and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Shiptheory
Automate your shipping processes for greater efficiency and reliability by integrating with Shiptheory. Access various carrier APIs to streamline your shipping operations and ensure smooth delivery management.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn More
