To start, connect both your smartdialog and cloudtalk accounts to viaSocket. Once connected, you can set up a workflow where an event in smartdialog triggers actions in cloudtalk (or vice versa).

Absolutely. You can customize how smartdialog data is recorded in cloudtalk. This includes choosing which data fields go into which fields of cloudtalk, setting up custom formats, and filtering out unwanted information.

The data sync between smartdialog and cloudtalk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.