To start, connect both your smartengage and iptelecom accounts to viaSocket. Once connected, you can set up a workflow where an event in smartengage triggers actions in iptelecom (or vice versa).

Absolutely. You can customize how smartengage data is recorded in iptelecom. This includes choosing which data fields go into which fields of iptelecom, setting up custom formats, and filtering out unwanted information.

The data sync between smartengage and iptelecom typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.