Connect Smartsheet and InvGate Service Management
Integrate Smartsheet with InvGate Service Management to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when New Row in Smartsheet
Get Categories from InvGate Service Management when New Row in Smartsheet
Get Users from InvGate Service Management when New Row in Smartsheet
Get Incident Details from InvGate Service Management when New Row in Smartsheet
Create User in InvGate Service Management when New Row in Smartsheet
Popular Smartsheet + InvGate Service Management flows
Start from a real workflow other teams are already running.
Choose a trigger
Smartsheet
When this happens...
New Row
Updated Row
New Attachment
Choose an action
InvGate Service Management
Automatically do this!
Create Incident
Get Categories
Get Users
Get Incident Details
Create User
Create Incident in InvGate Service Management when New Row in Smartsheet
Use this flowGet Categories from InvGate Service Management when New Row in Smartsheet
Use this flowGet Users from InvGate Service Management when New Row in Smartsheet
Use this flowGet Incident Details from InvGate Service Management when New Row in Smartsheet
Use this flowCreate User in InvGate Service Management when New Row in Smartsheet
Use this flowCreate Incident in InvGate Service Management when Updated Row in Smartsheet
Use this flowGet Categories from InvGate Service Management when Updated Row in Smartsheet
Use this flowGet Users from InvGate Service Management when Updated Row in Smartsheet
Use this flowGet Incident Details from InvGate Service Management when Updated Row in Smartsheet
Use this flowCreate User in InvGate Service Management when Updated Row in Smartsheet
Use this flowSupported Triggers & Actions
Everything you can automate between Smartsheet and InvGate Service Management.
When this happensTriggers
A trigger is an event that starts a workflow.
New Row
Triggers when a new row is added to a sheet.
Updated Row
Triggers when a row is updated in a sheet.
New Attachment
Triggers when a new attachment is added to a row.
Do thisActions
Action is the task that follows automatically within your Smartsheet integrations.
Add Attachment to Row
Attaches a file to an existing row.
Copy Row
Copies a row from one sheet to another.
Move Row
Moves a row from one sheet to another.
Add Discussion to Row
Adds discussion to a row.
Create Workspace
Creates a Workspace.
Send Row
Sends a row via email.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Smartsheet
Smartsheet is a powerful work management and automation platform that enables teams to plan, track, automate, and report on work. It provides a flexible and intuitive interface for managing projects, tasks, and workflows, making it easier for teams to collaborate and achieve their goals.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Smartsheet and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Smartsheet and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.
Yes. You can set up a workflow where Smartsheet triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in Smartsheet. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Smartsheet and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Smartsheet and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
