Connect Speechmatics and Gorgias to Build Intelligent Automations
Choose a Trigger
When this happens...
New Job
Choose an Action
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Ready to use Speechmatics and Gorgias automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Job
Triggered when a new job is created in speechmatics.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Speechmatics integrations.
Get Job
Get job details, including progress and any error reports.
Create Job
Create a new job.
Get the usage statistics
Get the usage statistics of speechmatics.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
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Frequently Asked Questions
To start, connect both your Speechmatics and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Speechmatics triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Speechmatics data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Speechmatics and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Speechmatics and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Speechmatics
Speechmatics is a leading provider of automatic speech recognition technology, offering advanced solutions for converting spoken language into text. Their platform is designed to support a wide range of languages and dialects, making it ideal for businesses and developers looking to integrate speech-to-text capabilities into their applications. With a focus on accuracy and speed, Speechmatics serves industries such as media, telecommunications, and customer support, providing tools that enhance accessibility and improve communication.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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