To start, connect both your storystream and hivedesk accounts to viaSocket. Once connected, you can set up a workflow where an event in storystream triggers actions in hivedesk (or vice versa).

Absolutely. You can customize how storystream data is recorded in hivedesk. This includes choosing which data fields go into which fields of hivedesk, setting up custom formats, and filtering out unwanted information.

The data sync between storystream and hivedesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.