To start, connect both your SupportBee and illumidesk accounts to viaSocket. Once connected, you can set up a workflow where an event in SupportBee triggers actions in illumidesk (or vice versa).

Absolutely. You can customize how SupportBee data is recorded in illumidesk. This includes choosing which data fields go into which fields of illumidesk, setting up custom formats, and filtering out unwanted information.

The data sync between SupportBee and illumidesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.