To start, connect both your SupportBee and overloop accounts to viaSocket. Once connected, you can set up a workflow where an event in SupportBee triggers actions in overloop (or vice versa).

Absolutely. You can customize how SupportBee data is recorded in overloop. This includes choosing which data fields go into which fields of overloop, setting up custom formats, and filtering out unwanted information.

The data sync between SupportBee and overloop typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.