Connect Tawk.to and Synthflow AI to Build Intelligent Automations

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Visitor starts chat

Visitor starts chat

Start a workflow when a visitor begins a chat on the selected Tawk.to property.

End Tawk.to chat

End Tawk.to chat

Ends an active Tawk.to chat for the selected property.

New chat transcript arrives

New chat transcript arrives

Notifies your workflow whenever a new chat transcript is saved for the selected Tawk.to property.

Chat Ticket Created

Chat Ticket Created

Create a support ticket in tawk.to for a chat on the selected property.

Request a new Trigger for Tawk.to

Do thisActions

Action is the task that follows automatically within your Tawk.to integrations.

Create New Site

Create New Site

Create a new Tawk.to site property and optionally send widget installation instructions to your email.

Get Property Details

Get Property Details

Retrieve detailed information for the selected Tawk.to property, including settings, agents, widgets, assets, and creation date.

Create Widget

Create Widget

Create a new Tawk.to chat widget for a selected property using the chosen name, type, and language.

Create SMS Action

Create SMS Action

Creates a SMS action

Create Transfer Call Action

Create Transfer Call Action

Creates a transfer call action

Create Information Extractor Yes No Action

Create Information Extractor Yes No Action

Creates an action of type information extractor yes no

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Frequently Asked Questions

How do I start an integration between Tawk.to and Synthflow AI?

To start, connect both your Tawk.to and Synthflow AI accounts to viaSocket. Once connected, you can set up a workflow where an event in Tawk.to triggers actions in Synthflow AI (or vice versa).

Can we customize how data from Tawk.to is recorded in Synthflow AI?

Absolutely. You can customize how Tawk.to data is recorded in Synthflow AI. This includes choosing which data fields go into which fields of Synthflow AI, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Tawk.to and Synthflow AI?

The data sync between Tawk.to and Synthflow AI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Tawk.to to Synthflow AI?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Tawk.to and Synthflow AI?

Yes, you can set conditional logic to control the flow of data between Tawk.to and Synthflow AI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Tawk.to

About Tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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Synthflow AI

About Synthflow AI

Synthflow AI is a no-code platform for creating voice AI agents that automate inbound and outbound phone calls, from answering questions to booking appointments and sending SMS follow-ups at scale. It targets contact centers and BPOs with enterprise-ready, white-label agents, 200+ integrations, and multilingual support to reduce costs and improve response rates

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