Connect Telegram and Gorgias
Integrate Telegram with Gorgias to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Gorgias ticket in Gorgias when When the Telegram bot receives a new message in Telegram
Create customer in Gorgias when When the Telegram bot receives a new message in Telegram
Update Customer in Gorgias when When the Telegram bot receives a new message in Telegram
Delete Customer in Gorgias when When the Telegram bot receives a new message in Telegram
Add message to ticket in Gorgias ticket when When the Telegram bot receives a new message in Telegram
Popular Telegram + Gorgias flows
Start from a real workflow other teams are already running.
Choose a trigger
Telegram
When this happens...
When the Telegram bot receives a new message
When a new image arrives in Telegram
When a new message or image is sent to the bot
Choose an action
Gorgias
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Create Gorgias ticket in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowCreate customer in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowUpdate Customer in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowDelete Customer in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowAdd message to ticket in Gorgias ticket when When the Telegram bot receives a new message in Telegram
Use this flowCreate User in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowUpdate User in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowDelete User in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowCreate team in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowUpdate Team in Gorgias when When the Telegram bot receives a new message in Telegram
Use this flowSupported Triggers & Actions
Everything you can automate between Telegram and Gorgias.
When this happensTriggers
A trigger is an event that starts a workflow.
When the Telegram bot receives a new message
Runs the workflow automatically whenever your Telegram bot receives a new message.
When a new image arrives in Telegram
Runs the workflow automatically whenever a new image arrives in the connected Telegram bot.
When a new message or image is sent to the bot
Runs the workflow automatically whenever a new message or image is sent to the Telegram bot.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Telegram integrations.
Send Message
Send text, media, location, contact, poll, or album messages to a Telegram chat, optionally with buttons for recipients.
Reply To Message
Send a reply to a specific message in a Telegram chat.
Get Channel Member Count
Retrieve the total number of members in a channel.
List Messages
Get a list of messages.
Get A File
Retrieve a file detail.
Delete Message
Delete a specific message from a chat your bot manages.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Telegram
Bots on Telegram are small applications that run entirely within the platform and can be designed to support any kind of task or service.
Learn moreSimilar apps
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Telegram and Gorgias accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Telegram and Gorgias as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gorgias. No coding required.
Yes. You can set up a workflow where Telegram triggers actions in Gorgias, and a separate workflow where Gorgias triggers actions in Telegram. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Telegram and Gorgias. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Telegram and Gorgias integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
