
When this happens...
New contact Arrives

Automatically do this!
List All records
Delete Record
Update Record
List a record by Record ID
Find or Create Record
Create Record
List Bases
List Tables
Create Base
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When this happensTriggers
A trigger is an event that starts a workflow.
runs when new contact arrives
Trigger when new record is created or updated in your table.
Retrieve records created in a specified Airtable base and table within the last N minutes (default 15), optionally limited to a view.
Action is the task that follows automatically within your Tiledesk integrations.
Add a new Contact to Tiledesk.
Send a message into a support ticket or conversation
Invite a new team member by email and set their role
Add a reusable message (title and text) to use in chats.
Create a tag to organize conversations
Create a new support request with an initial message.

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Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.
To start, connect both your Tiledesk and Airtable accounts to viaSocket. Once connected, you can set up a workflow where an event in Tiledesk triggers actions in Airtable (or vice versa).
Absolutely. You can customize how Tiledesk data is recorded in Airtable. This includes choosing which data fields go into which fields of Airtable, setting up custom formats, and filtering out unwanted information.
The data sync between Tiledesk and Airtable typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tiledesk and Airtable. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
Learn MoreAirtable is a cloud-based platform for creating and sharing relational databases. The user-friendly interface allows anyone to spin up a database in minutes.
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