Connect Tiledesk and Cascade Strategy Classic to Build Intelligent Automations
Enable Integrations or automations with these events of Tiledesk and Cascade Strategy Classic
Enable Integrations or automations with these events of Tiledesk and Cascade Strategy Classic
Triggers
New contact Arrives
runs when new contact arrives
Actions
Create a Contact
Add a new Contact to Tiledesk.
Send Message to Conversation
Send a message into a support ticket or conversation
Invite a team member
Invite a new team member by email and set their role
Create saved reply
Add a reusable message (title and text) to use in chats.
Create tag
Create a tag to organize conversations
Create support request
Create a new support request with an initial message.
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Frequently Asked Questions
To start, connect both your Tiledesk and Cascade Strategy Classic accounts to viaSocket. Once connected, you can set up a workflow where an event in Tiledesk triggers actions in Cascade Strategy Classic (or vice versa).
Absolutely. You can customize how Tiledesk data is recorded in Cascade Strategy Classic. This includes choosing which data fields go into which fields of Cascade Strategy Classic, setting up custom formats, and filtering out unwanted information.
The data sync between Tiledesk and Cascade Strategy Classic typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tiledesk and Cascade Strategy Classic. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Tiledesk
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
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About Cascade Strategy Classic
Cascade is a strategy execution platform which helps organizations create, communicate and execute their strategic plans. For Cascade Strategy Classic users.
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