Connect Tiledesk and tugboat logic
Integrate Tiledesk with tugboat logic to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Available events for Tiledesk and tugboat logic
Supported Triggers & Actions
Everything you can automate between Tiledesk and tugboat logic.
When this happensTriggers
A trigger is an event that starts a workflow.
New contact Arrives
runs when new contact arrives
Do thisActions
Action is the task that follows automatically within your Tiledesk integrations.
Create a Contact
Add a new Contact to Tiledesk.
Send Message to Conversation
Send a message into a support ticket or conversation
Invite a team member
Invite a new team member by email and set their role
Create saved reply
Add a reusable message (title and text) to use in chats.
Create tag
Create a tag to organize conversations
Create support request
Create a new support request with an initial message.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Tiledesk
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
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About tugboat logic
The Tugboat Logic Security Assurance - Custom Integrations App is a service that is set up for third-party integrations to automate the collection of any piece of evidence in your Infosec Program.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Tiledesk and tugboat logic accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Tiledesk and tugboat logic as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach tugboat logic. No coding required.
Yes. You can set up a workflow where Tiledesk triggers actions in tugboat logic, and a separate workflow where tugboat logic triggers actions in Tiledesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Tiledesk and tugboat logic. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Tiledesk and tugboat logic integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
