Connect Tiledesk and Upwave to Build Intelligent Automations

Choose a Trigger

Tiledesk

When this happens...

Choose an Action

Upwave

Automatically do this!

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New contact  Arrives

New contact Arrives

runs when new contact arrives

Request a new Trigger for Tiledesk

Do thisActions

Action is the task that follows automatically within your Tiledesk integrations.

Create a Contact

Create a Contact

Add a new Contact to Tiledesk.

Send Message to Conversation

Send Message to Conversation

Send a message into a support ticket or conversation

Invite a team member

Invite a team member

Invite a new team member by email and set their role

Create saved reply

Create saved reply

Add a reusable message (title and text) to use in chats.

Create tag

Create tag

Create a tag to organize conversations

Create support request

Create support request

Create a new support request with an initial message.

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Frequently Asked Questions

How do I start an integration between Tiledesk and Upwave?

To start, connect both your Tiledesk and Upwave accounts to viaSocket. Once connected, you can set up a workflow where an event in Tiledesk triggers actions in Upwave (or vice versa).

Can we customize how data from Tiledesk is recorded in Upwave?

Absolutely. You can customize how Tiledesk data is recorded in Upwave. This includes choosing which data fields go into which fields of Upwave, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Tiledesk and Upwave?

The data sync between Tiledesk and Upwave typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Tiledesk to Upwave?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Tiledesk and Upwave?

Yes, you can set conditional logic to control the flow of data between Tiledesk and Upwave. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Tiledesk

About Tiledesk

Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.

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Upwave

About Upwave

Upwave is a versatile project management and collaboration tool designed to help teams streamline their workflows, track progress, and achieve their goals efficiently. With features like task management, visual boards, and real-time collaboration, Upwave empowers teams to stay organized and productive.

Learn More