Connect TopMessage and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
Message Is Read
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use TopMessage and Groove automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Message Is Read
Runs when message is read
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Do thisActions
Action is the task that follows automatically within your TopMessage integrations.
Send Message
Send a richly formatted message
List Messages
List SMS and WhatsApp messages
Get Message by ID
Get message status and content
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
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Frequently Asked Questions
To start, connect both your TopMessage and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in TopMessage triggers actions in Groove (or vice versa).
Absolutely. You can customize how TopMessage data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between TopMessage and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between TopMessage and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About TopMessage
TopMessage is a business messaging platform that enables companies to send SMS and WhatsApp messages through a single dashboard. It helps businesses manage marketing campaigns, customer communication, OTP verification, and automated messaging with easy-to-use APIs and tools. [1]: https://topmessage.com/?utm_source=chatgpt.com "TopMessage | Secure & Efficient Business Messaging Solutions"
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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