To start, connect both your umbraco and Agent Response accounts to viaSocket. Once connected, you can set up a workflow where an event in umbraco triggers actions in Agent Response (or vice versa).

Absolutely. You can customize how umbraco data is recorded in Agent Response. This includes choosing which data fields go into which fields of Agent Response, setting up custom formats, and filtering out unwanted information.

The data sync between umbraco and Agent Response typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.