To start, connect both your voipstudio and agentology accounts to viaSocket. Once connected, you can set up a workflow where an event in voipstudio triggers actions in agentology (or vice versa).

Absolutely. You can customize how voipstudio data is recorded in agentology. This includes choosing which data fields go into which fields of agentology, setting up custom formats, and filtering out unwanted information.

The data sync between voipstudio and agentology typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.