Automate Wati workflows — faster lead handling, orders, and support
Use viaSocket to connect Wati (WhatsApp) to CRMs, e‑commerce and helpdesk apps. Build no‑code automations that qualify leads, send order updates, escalate tickets and generate reports.
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Triggers and Actions in Wati Automations
viaSocket makes it simple to connect Wati and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New Event Occurs
Runs when a specific event occurs in Wati.
Do thisActions
Action is the task that follows automatically within your Wati integrations.
Send Template Based WhatsApp Message
Send a predefined WhatsApp message template.
Add Contact
Create a new Contact in Wati.
Send Session Message
Send a WhatsApp Message to an open session.
Update Contact Attributes
Update an existing Contact with attributes on WATI.
Start Chat Bot
Start a chat bot in specific wati contact.
Assign User
Assign conversation to other user/agent.
How to get started with Wati automations
Automate when something happens in Wati
Login -> Create new flow -> Select trigger -> Search Wati -> Choose the trigger from the list
Take action in Wati when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Wati -> Choose the action from the list
Trigger
Action
Real-world use cases of Wati integrations
See how Wati integrates with popular apps to automate tasks and streamline your workflow.
- Integrate wati with Salesforce to sync records, ensuring that customer data is consistently updated across your CRM and wati databases.
- Integrate wati with MySQL to automatically sync records, facilitating seamless data exchange between wati and your SQL databases.
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Frequently Asked Questions
viaSocket links with your Wati account to send and receive WhatsApp messages as part of automated workflows. You choose triggers (incoming messages, broadcasts, events) and actions (CRM update, ticket creation, follow-up messages) in a visual builder—no code required.
Yes. viaSocket can add AI steps (for example: intent detection, response suggestions, or smart lead scoring) into Wati workflows so messages are routed or replied to based on AI-predicted priority or intent.
Common integrations include CRMs (HubSpot, Salesforce), e‑commerce platforms (Shopify, WooCommerce), helpdesks (Zendesk, Freshdesk), and databases. Connect multiple apps so WhatsApp actions trigger downstream processes automatically.
Typical setup takes under an hour for standard flows (lead routing, order updates). More complex automations with AI scoring or multi‑system sync may take a few hours to configure and test.
viaSocket follows standard security practices for integrations: encrypted connections to apps, scoped permissions, and secure credential handling. You control which accounts and data the workflows access.
About Wati
Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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