Connect Wonderchat and InvGate Service Management
Integrate Wonderchat with InvGate Service Management to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create User in InvGate Service Management when New Chat Log in Wonderchat
Create Incident in InvGate Service Management when New Chat Log in Wonderchat
Get Categories from InvGate Service Management when New Chat Log in Wonderchat
Get Users from InvGate Service Management when New Chat Log in Wonderchat
Get Incident Details from InvGate Service Management when New Chat Log in Wonderchat
Popular Wonderchat + InvGate Service Management flows
Start from a real workflow other teams are already running.
Choose a trigger
Wonderchat
When this happens...
New Chat Log
Choose an action
InvGate Service Management
Automatically do this!
Create Incident
Get Categories
Get Users
Get Incident Details
Create User
Create User in InvGate Service Management when New Chat Log in Wonderchat
Use this flowCreate Incident in InvGate Service Management when New Chat Log in Wonderchat
Use this flowGet Categories from InvGate Service Management when New Chat Log in Wonderchat
Use this flowGet Users from InvGate Service Management when New Chat Log in Wonderchat
Use this flowGet Incident Details from InvGate Service Management when New Chat Log in Wonderchat
Use this flowSupported Triggers & Actions
Everything you can automate between Wonderchat and InvGate Service Management.
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat Log
Runs when new chat logs are created within a selected time window.
Do thisActions
Action is the task that follows automatically within your Wonderchat integrations.
Ask Chatbot a Question
Send a question to a chosen chatbot and get its reply. Set context, context URL, up to 5 images, or chatlog ID.
Update Message Feedback
Update the feedback status for an individual message (thumbs up or thumbs down).
Update Chat Feedback
Update the feedback status for an individual message (thumbs up or thumbs down).
Add Pages
Add site pages to a chatbot by specifying chatbot ID, URLs, and optional session cookie.
Export Chat Logs
Export chat logs for a selected chatbot; include messages, set limit, date range, or cursor.
Add Chat Log Tags
Add comma-separated tags to a selected chat log.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Wonderchat
Wonderchat is a no code chatbot platform builder that lets you build custom AI-powered chatbots for your sites in less than 5 minutes.
Learn more
About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Wonderchat and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Wonderchat and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.
Yes. You can set up a workflow where Wonderchat triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in Wonderchat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Wonderchat and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Wonderchat and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
