To start, connect both your worksuite and agentbright accounts to viaSocket. Once connected, you can set up a workflow where an event in worksuite triggers actions in agentbright (or vice versa).

Absolutely. You can customize how worksuite data is recorded in agentbright. This includes choosing which data fields go into which fields of agentbright, setting up custom formats, and filtering out unwanted information.

The data sync between worksuite and agentbright typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.