Connect ziwo and lucidya to Build Intelligent Automations

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Frequently Asked Questions

How do I start an integration between ziwo and lucidya?

To start, connect both your ziwo and lucidya accounts to viaSocket. Once connected, you can set up a workflow where an event in ziwo triggers actions in lucidya (or vice versa).

Can we customize how data from ziwo is recorded in lucidya?

Absolutely. You can customize how ziwo data is recorded in lucidya. This includes choosing which data fields go into which fields of lucidya, setting up custom formats, and filtering out unwanted information.

How often does the data sync between ziwo and lucidya?

The data sync between ziwo and lucidya typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from ziwo to lucidya?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between ziwo and lucidya?

Yes, you can set conditional logic to control the flow of data between ziwo and lucidya. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

ziwo

About ziwo

Ziwo Cloud Contact Center is an app with readymade CRM plugins to connect real or virtual agents with phone numbers in any country.

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lucidya

About lucidya

Lucidya AI-driven CX provides insights from millions of digital interactions, aiding a deeper understanding of your customer base.

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