Connect Deskpro and Instagram for Business to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an Action
Automatically do this!
Publish Story
Send DM Message
Reply to Comment
Hide/Unhide the Comment
Send a Private Reply
Send Quick Replies DM
Get Media Details
List Media
Publish Photo with Tagging
React/Unreact to a message
List Comments from Media
Get Comment Details
Get DM Message Details
List DM Conversations
Get DM Conversations Details
Find a conversation with a specific person
Publish Photo/Carousel
Delete the Comment
Publish Video/Reel
Get User Profile
Ready to use Deskpro and Instagram for Business automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
New Comment
Triggers when a new comment is made on your Instagram Business post.
New DM
Triggers when new DM is received.
Do thisActions
Action is the task that follows automatically within your Deskpro integrations.
Create Brand
Create a Breand in Deskpro
Publish Story
Creates a new story on your Instagram Business account.
Send DM Message
Send the dm message.
Reply to Comment
Reply to a comment
Hide/Unhide the Comment
Hide/Unhide the Comment by comment ID.
Send a Private Reply
An Instagram user comments on Instagram professional post, reel, story, Live, or ad post. Send them private reply in the DM.
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Frequently Asked Questions
To start, connect both your Deskpro and Instagram for Business accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Instagram for Business (or vice versa).
Absolutely. You can customize how Deskpro data is recorded in Instagram for Business. This includes choosing which data fields go into which fields of Instagram for Business, setting up custom formats, and filtering out unwanted information.
The data sync between Deskpro and Instagram for Business typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Deskpro and Instagram for Business. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Instagram for Business
Instagram for Business is a powerful platform that allows businesses to connect with their audience through visual storytelling. It offers tools for businesses to create engaging content, reach a wider audience, and analyze performance metrics to optimize their marketing strategies.
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