Connect EKM and InvGate Service Management
Integrate EKM with InvGate Service Management to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when New Customer in EKM
Get Categories from InvGate Service Management when New Customer in EKM
Get Users from InvGate Service Management when New Customer in EKM
Get Incident Details from InvGate Service Management when New Customer in EKM
Create User in InvGate Service Management when New Customer in EKM
Popular EKM + InvGate Service Management flows
Start from a real workflow other teams are already running.
Choose a trigger
EKM
When this happens...
New Customer
New Order
New Product
Choose an action
InvGate Service Management
Automatically do this!
Create Incident
Get Categories
Get Users
Get Incident Details
Create User
Create Incident in InvGate Service Management when New Customer in EKM
Use this flowGet Categories from InvGate Service Management when New Customer in EKM
Use this flowGet Users from InvGate Service Management when New Customer in EKM
Use this flowGet Incident Details from InvGate Service Management when New Customer in EKM
Use this flowCreate User in InvGate Service Management when New Customer in EKM
Use this flowCreate Incident in InvGate Service Management when New Order in EKM
Use this flowGet Categories from InvGate Service Management when New Order in EKM
Use this flowGet Users from InvGate Service Management when New Order in EKM
Use this flowGet Incident Details from InvGate Service Management when New Order in EKM
Use this flowCreate User in InvGate Service Management when New Order in EKM
Use this flowSupported Triggers & Actions
Everything you can automate between EKM and InvGate Service Management.
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Runs when a new customer is created.
New Order
Trigger when new order is created in your account.
New Product
Trigger when new product is created in your account.
Do thisActions
Action is the task that follows automatically within your EKM integrations.
Create Customer
Create a new customer in your EKM store
Create Product
Add a new Product to the EKM account.
Update Product
Update the details of an existing product.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your EKM and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between EKM and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.
Yes. You can set up a workflow where EKM triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in EKM. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between EKM and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire EKM and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
