Connect Email and Gorgias
Integrate Email with Gorgias to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Email + Gorgias flows
Start from a real workflow other teams are already running.
Supported Triggers & Actions
Everything you can automate between Email and Gorgias.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Email integrations.
Send Approval Email
Request approval via email
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Email
Human Intervention is a powerful tool designed to facilitate seamless human interaction within automated workflows. It allows users to pause automation processes and request human input or approval before proceeding, ensuring accuracy and compliance in critical tasks.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Email and Gorgias accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Email and Gorgias as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gorgias. No coding required.
Yes. You can set up a workflow where Email triggers actions in Gorgias, and a separate workflow where Gorgias triggers actions in Email. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Email and Gorgias. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Email and Gorgias integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
