Connect Google Chat and Intercom to Build Intelligent Automations

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Google Chat

When this happens...

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Intercom

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Message

New Message

Trigger when a new message received/sent in google chat space.

Lead Added Email

Lead Added Email

Triggers when a Lead enters an email address.

New Closed Conversation

New Closed Conversation

Triggers when you close a Conversation.

New Company

New Company

Triggers when a new Company is created.

Admin initiated message to one user

Admin initiated message to one user

Triggers when Admin initiated message to one user.

New Ticket

New Ticket

Triggers when a new Ticket is created in Intercom.

Do thisActions

Action is the task that follows automatically within your Google Chat integrations.

Send Message

Send Message

Sends a message to a specified Google Chat space.

Create a Card Message

Create a Card Message

create a card message to a specified Google Chat space.

List all Messages

List all Messages

Retrieve a list of messages .

List  All Tags

List All Tags

List All Tags

Add Tag to Contact

Add Tag to Contact

Add a tag to contact

Get contacts

Get contacts

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Frequently Asked Questions

How do I start an integration between Google Chat and Intercom?

To start, connect both your Google Chat and Intercom accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Chat triggers actions in Intercom (or vice versa).

Can we customize how data from Google Chat is recorded in Intercom?

Absolutely. You can customize how Google Chat data is recorded in Intercom. This includes choosing which data fields go into which fields of Intercom, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Google Chat and Intercom?

The data sync between Google Chat and Intercom typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Google Chat to Intercom?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Google Chat and Intercom?

Yes, you can set conditional logic to control the flow of data between Google Chat and Intercom. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Google Chat

About Google Chat

Google Chat, bringing powerful features directly to your conversations. Whether you're working in a team, managing projects, or coordinating with clients, helps you stay organized, streamline communication, and boost productivity.

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Intercom

About Intercom

Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.

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