Connect Gorgias and Akurateco
Integrate Gorgias with Akurateco to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Check Transaction Status by Payment ID in Akurateco when New Ticket in Gorgias
Capture Authorized Payment in Akurateco when New Ticket in Gorgias
Refund a Payment in Akurateco when New Ticket in Gorgias
Void a Payment in Akurateco when New Ticket in Gorgias
Create Checkout Link in Akurateco when New Ticket in Gorgias
Popular Gorgias + Akurateco flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Akurateco
Automatically do this!
Check Transaction Status by Payment ID
Capture Authorized Payment
Refund a Payment
Void a Payment
Create Checkout Link
Check Transaction Status by Payment ID in Akurateco when New Ticket in Gorgias
Use this flowCapture Authorized Payment in Akurateco when New Ticket in Gorgias
Use this flowRefund a Payment in Akurateco when New Ticket in Gorgias
Use this flowVoid a Payment in Akurateco when New Ticket in Gorgias
Use this flowCreate Checkout Link in Akurateco when New Ticket in Gorgias
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Akurateco.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Akurateco
Akurateco is a PCI DSS-compliant white‑label payment gateway and payment orchestration platform that lets PSPs, acquirers, banks, marketplaces, and online merchants launch and scale branded payment services without building their own infrastructure. It provides 700+ ready payment connectors, intelligent routing and cascading, advanced risk and fraud management, recurring payments and tokenization, comprehensive analytics and billing, and flexible deployment (SaaS or on‑prem) backed by 99.99% uptime and a dedicated payments team.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Akurateco accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Akurateco as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Akurateco. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Akurateco, and a separate workflow where Akurateco triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Akurateco. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Akurateco integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
