Connect Gorgias and AWS IoT to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for AWS IoT
Enable Integrations or automations with these events of Gorgias and AWS IoT
Enable Integrations or automations with these events of Gorgias and AWS IoT
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Ticket
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create Customer
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add Ticket Message
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create User
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and AWS IoT accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in AWS IoT (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in AWS IoT. This includes choosing which data fields go into which fields of AWS IoT, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and AWS IoT typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and AWS IoT. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout AWS IoT
AWS IoT is a managed cloud platform that lets connected devices easily and securely interact with cloud applications and other devices. It supports billions of devices and trillions of messages, and can process and route those messages to AWS endpoints and to other devices reliably and securely.
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