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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Posts by Author
Fetches new posts by a specified Bluesky author created since the last check.
New Post with Search Options
Finds and returns newly created Bluesky posts that match the selected search method (author, keyword, mentions, URL, domain, language, or tags).
New Timeline Posts
Retrieve new posts from a Bluesky timeline since the last check; optionally include or exclude reposts.
New Follower on Account
Triggers when the specified Bluesky account gains a new follower and returns the follower's profile details.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Bluesky accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Bluesky (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Bluesky. This includes choosing which data fields go into which fields of Bluesky, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Bluesky typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Bluesky. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Bluesky
Bluesky is a decentralized social media platform that aims to provide users with a more open and user-controlled social networking experience. It focuses on giving users the ability to own their data and have more control over their online interactions.
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