Connect Gorgias and Instagram for Business
Integrate Gorgias with Instagram for Business to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Gorgias ticket in Gorgias when New Comment on Instagram for Business
Create customer in Gorgias when New Comment on Instagram for Business
Update Customer in Gorgias when New Comment on Instagram for Business
Delete Customer in Gorgias when New Comment on Instagram for Business
Add message to ticket in Gorgias ticket when New Comment on Instagram for Business
Popular Gorgias + Instagram for Business flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Instagram for Business
Automatically do this!
Publish Instagram Story
Send DM Message
Reply to Comment
Hide/Unhide the Comment
Send DM Private Reply from Comment
Send Quick Replies
Get Media Details
List Media
Publish Instagram Photo
React/Unreact to a message
List Media Comments
Get Comment Details
Get DM Message Details
List DM Conversations
Get DM Conversations Details
Find a conversation with a specific person
Publish Photos or Carousel
Delete the Comment
Publish Video or Reel
Get User Profile
List Instagram Stories
Create Gorgias ticket in Gorgias when New Comment on Instagram for Business
Use this flowCreate customer in Gorgias when New Comment on Instagram for Business
Use this flowUpdate Customer in Gorgias when New Comment on Instagram for Business
Use this flowDelete Customer in Gorgias when New Comment on Instagram for Business
Use this flowAdd message to ticket in Gorgias ticket when New Comment on Instagram for Business
Use this flowCreate User in Gorgias when New Comment on Instagram for Business
Use this flowUpdate User in Gorgias when New Comment on Instagram for Business
Use this flowDelete User in Gorgias when New Comment on Instagram for Business
Use this flowCreate team in Gorgias when New Comment on Instagram for Business
Use this flowUpdate Team in Gorgias when New Comment on Instagram for Business
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Instagram for Business.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Comment
Runs when new comment appears
New DM
Runs when new direct message arrives
New Media Is Posted to My Account
Runs when New Media Is Posted to My Account
New Story Reply
Runs when New Story Reply Arrives
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn to build automation
Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Gorgias and Instagram for Business workflows.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Instagram for Business
Instagram for Business is a powerful platform that allows businesses to connect with their audience through visual storytelling. It offers tools for businesses to create engaging content, reach a wider audience, and analyze performance metrics to optimize their marketing strategies.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Instagram for Business accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Instagram for Business as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Instagram for Business. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Instagram for Business, and a separate workflow where Instagram for Business triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Instagram for Business. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Instagram for Business integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
