Connect Gorgias and Office 365
Integrate Gorgias with Office 365 to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Gorgias + Office 365 flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Office 365
Automatically do this!
Create Contact
Create Draft Email
Create Event
Delete Event
Update Contact
Create Contact in Office 365 when New Ticket in Gorgias
Use this flowCreate Draft Email in Office-365 when New Ticket in Gorgias
Use this flowCreate Event in Office-365 when New Ticket in Gorgias
Use this flowDelete Event in Office-365 when New Ticket in Gorgias
Use this flowUpdate Contact in Office-365 when New Ticket in Gorgias
Use this flowCreate Gorgias ticket in Gorgias when New Contact in Office 365
Use this flowCreate customer in Gorgias when New Contact in Office 365
Use this flowUpdate Customer in Gorgias when New Contact in Office 365
Use this flowDelete Customer in Gorgias when New Contact in Office 365
Use this flowAdd message to ticket in Gorgias ticket when New Contact in Office 365
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Office 365.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Contact
Triggers when new contact is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Gorgias and Office 365 workflows.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Office 365
Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Office 365 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Office 365 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Office 365. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Office 365, and a separate workflow where Office 365 triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Office 365. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Office 365 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
