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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Hastewire integrations.
Detect Text
Analyze input text to determine if it was AI-generated, returning an overall label and per-sentence probabilities.
Humanize Text
Make text sound more natural and human in the chosen style and language.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
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Frequently Asked Questions
To start, connect both your Hastewire and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in Hastewire triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how Hastewire data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between Hastewire and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Hastewire and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Hastewire
Hastewire is a cutting-edge platform designed to streamline communication and enhance productivity for teams. With its robust features, it facilitates seamless collaboration and efficient project management, making it an essential tool for modern businesses.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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