Integrate InvGate Service Management with Elai to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when New Video Created in Elai
Get Categories from InvGate Service Management when New Video Created in Elai
Get Users from InvGate Service Management when New Video Created in Elai
Get Incident Details from InvGate Service Management when New Video Created in Elai
Create User in InvGate Service Management when New Video Created in Elai
Start from a real workflow other teams are already running.
InvGate Service Management
When this happens...
Elai
Automatically do this!
Create a Video
Delete a Video
Update a Video
Render a Video
Copy/Transform Video
Create a Stream
Close a Stream
Generate slides/convert story
Enhance the whole video
Create Incident in InvGate Service Management when New Video Created in Elai
Use this flowGet Categories from InvGate Service Management when New Video Created in Elai
Use this flowGet Users from InvGate Service Management when New Video Created in Elai
Use this flowGet Incident Details from InvGate Service Management when New Video Created in Elai
Use this flowCreate User in InvGate Service Management when New Video Created in Elai
Use this flowCreate Incident in InvGate Service Management when Video Ready on Elai
Use this flowGet Categories from InvGate Service Management when Video Ready on Elai
Use this flowGet Users from InvGate Service Management when Video Ready on Elai
Use this flowCreate User in InvGate Service Management when Video Ready on Elai
Use this flowCreate Incident in InvGate Service Management when Video Error in Elai
Use this flowEverything you can automate between InvGate Service Management and Elai.
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when new video is created in Elai Account.
Triggers when any video change it's status to "ready".
Triggered when any video has a validation or a rendering error
Action is the task that follows automatically within your InvGate Service Management integrations.
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Retrieve service categories used to classify incidents and service requests.
Action to list users
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create a new user with profile, contact, manager, and address details.
create a new video.

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreElai.io is a leading text-to-video platform that allows anyone to build customized AI videos with a presenter using only text. A few moments is all it takes to generate a video with 69 languages available for translation.
Learn moreSign up for a free viaSocket account, then authorize both your InvGate Service Management and Elai accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Elai as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Elai. No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in Elai, and a separate workflow where Elai triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and Elai. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and Elai integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.