Connect InvGate Service Management and Fireflies
Integrate InvGate Service Management with Fireflies to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when New Meeting in Fireflies
Get Categories from InvGate Service Management when New Meeting in Fireflies
Get Users from InvGate Service Management when New Meeting in Fireflies
Get Incident Details from InvGate Service Management when New Meeting in Fireflies
Create User in InvGate Service Management when New Meeting in Fireflies
Popular InvGate Service Management + Fireflies flows
Start from a real workflow other teams are already running.
Choose a trigger
InvGate Service Management
When this happens...
- Request a new Trigger for InvGate Service Management
Choose an action
Fireflies
Automatically do this!
Upload Audio
Find Meeting by ID
Find Meeting By Call Details
Show Recent Meeting Details
Find All Meetings
Share Meeting Transcript
Add Fireflies Bot to Live Meeting
Update Meeting Title
Delete Transcript
Create Incident in InvGate Service Management when New Meeting in Fireflies
Use this flowGet Categories from InvGate Service Management when New Meeting in Fireflies
Use this flowGet Users from InvGate Service Management when New Meeting in Fireflies
Use this flowGet Incident Details from InvGate Service Management when New Meeting in Fireflies
Use this flowCreate User in InvGate Service Management when New Meeting in Fireflies
Use this flowCreate Incident in InvGate Service Management when Watch New Events in Fireflies
Use this flowGet Categories from InvGate Service Management when Watch New Events in Fireflies
Use this flowGet Users from InvGate Service Management when Watch New Events in Fireflies
Use this flowGet Incident Details from InvGate Service Management when Watch New Events in Fireflies
Use this flowCreate User in InvGate Service Management when Watch New Events in Fireflies
Use this flowSupported Triggers & Actions
Everything you can automate between InvGate Service Management and Fireflies.
When this happensTriggers
A trigger is an event that starts a workflow.
New Meeting
Triggers when a new meeting with transcripts is created
Watch New Events
Runs when new transcript or summary is available
Do thisActions
Action is the task that follows automatically within your InvGate Service Management integrations.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Get Incident Details
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create User
Create a new user with profile, contact, manager, and address details.
Upload Audio
Creates a new meeting in Fireflies to be stored, transcribed, and shared.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
About Fireflies
Fireflies.ai is an AI-powered meeting assistant that helps users transcribe, search, and analyze voice conversations. It integrates with various conferencing platforms to automatically record and transcribe meetings, making it easier for teams to collaborate and access important information from their discussions.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your InvGate Service Management and Fireflies accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Fireflies as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Fireflies. No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in Fireflies, and a separate workflow where Fireflies triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and Fireflies. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and Fireflies integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
