Connect InvGate Service Management and Guru
Integrate InvGate Service Management with Guru to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create User in InvGate Service Management when Card Created in Guru
Create User in InvGate Service Management when New Folder Created in Guru
Create User in InvGate Service Management when New Folder Updated in Guru
Create User in InvGate Service Management when Folder Deleted in Guru
Create User in InvGate Service Management when Folder To Pdf Created in Guru
Popular InvGate Service Management + Guru flows
Start from a real workflow other teams are already running.
Choose a trigger
InvGate Service Management
When this happens...
- Request a new Trigger for InvGate Service Management
Choose an action
Guru
Automatically do this!
Create Card
Update Card
Delete Card
Ask a Question
Find answers
Create User in InvGate Service Management when Card Created in Guru
Use this flowCreate User in InvGate Service Management when New Folder Created in Guru
Use this flowCreate User in InvGate Service Management when New Folder Updated in Guru
Use this flowCreate User in InvGate Service Management when Folder Deleted in Guru
Use this flowCreate User in InvGate Service Management when Folder To Pdf Created in Guru
Use this flowCreate User in InvGate Service Management when Folder Viewed in Guru
Use this flowCreate User in InvGate Service Management when Card Added To Board on Guru
Use this flowCreate User in InvGate Service Management when Card Comment Created in Guru
Use this flowCreate User in InvGate Service Management when Card Comment Deleted in Guru
Use this flowCreate User in InvGate Service Management when Card Comment Resolved in Guru
Use this flowSupported Triggers & Actions
Everything you can automate between InvGate Service Management and Guru.
When this happensTriggers
A trigger is an event that starts a workflow.
Card Created
Trigger when a user creates a card.
New Folder Created
Trigger when a new Folder/Board Created.
New Folder Updated
Runs when Folder/board is updated
Folder Deleted
Trigger when a new Folder/Board Deleted.
Folder To Pdf Created
Trigger when a Folder/Board To Pdf Created.
Folder Viewed
Trigger when an existing Folder/Board Viewed.
Do thisActions
Action is the task that follows automatically within your InvGate Service Management integrations.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Get Incident Details
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create User
Create a new user with profile, contact, manager, and address details.
Create Card
Creates a new Card.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
About Guru
Guru is an AI-powered knowledge platform that unifies enterprise search, an internal wiki, and an intranet to deliver fast, trusted answers inside everyday workflows. It connects to tools like Google Drive, Slack, Microsoft Teams, and more to retrieve content, applies permissions-aware AI to surface context-rich responses, and helps teams keep information current through expert verification and automated reminders. The platform includes role-aware AI agents, customizable pages, and granular access controls so organizations can centralize knowledge, reduce time spent searching, and share accurate, on-brand information across departments.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your InvGate Service Management and Guru accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Guru as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Guru. No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in Guru, and a separate workflow where Guru triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and Guru. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and Guru integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
