Connect InvGate Service Management and Vapi
Integrate InvGate Service Management with Vapi to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when New Assistant in Vapi
Get Incident Details from InvGate Service Management when New Assistant in Vapi
Create User in InvGate Service Management when New Assistant in Vapi
Create Incident in InvGate Service Management when New Tool in Vapi
Get Incident Details from InvGate Service Management when New Tool in Vapi
Popular InvGate Service Management + Vapi flows
Start from a real workflow other teams are already running.
Choose a trigger
InvGate Service Management
When this happens...
- Request a new Trigger for InvGate Service Management
Choose an action
Vapi
Automatically do this!
Create Assistant
Create Tool
Create Phone Number
Get Phone Number
Get Tool
Get Assistant
Delete Assistant
Delete a Tool
Delete a Phone Number
Get a Call
Update Assistant
Update Phone Number
Update Tool
Create Knowledge Base
Delete a Knowledge Base
Create Test Suite
Initiate an Outbound Phone Call
Create Incident in InvGate Service Management when New Assistant in Vapi
Use this flowGet Incident Details from InvGate Service Management when New Assistant in Vapi
Use this flowCreate User in InvGate Service Management when New Assistant in Vapi
Use this flowCreate Incident in InvGate Service Management when New Tool in Vapi
Use this flowGet Incident Details from InvGate Service Management when New Tool in Vapi
Use this flowCreate User in InvGate Service Management when New Tool in Vapi
Use this flowCreate Incident in InvGate Service Management when New Phone Number from VAPI service
Use this flowGet Incident Details from InvGate Service Management when New Phone Number from VAPI service
Use this flowCreate User in InvGate Service Management when New Phone Number from VAPI service
Use this flowGet Categories from InvGate Service Management when New Tool in Vapi
Use this flowSupported Triggers & Actions
Everything you can automate between InvGate Service Management and Vapi.
When this happensTriggers
A trigger is an event that starts a workflow.
New Assistant
Triggered when a new assistant is created in Vapi.
New Tool
Triggered when a new tool is created in Vapi.
New Phone Number
Triggered when a new phone number is created in Vapi.
Do thisActions
Action is the task that follows automatically within your InvGate Service Management integrations.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Get Incident Details
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create User
Create a new user with profile, contact, manager, and address details.
Create Assistant
Create an Assistant.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
About Vapi
Vapi is an advanced AI platform designed to enhance and streamline various business processes through intelligent automation and machine learning capabilities. It offers tools and solutions that cater to a wide range of industries, enabling businesses to leverage artificial intelligence for improved efficiency and decision-making.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your InvGate Service Management and Vapi accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Vapi as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Vapi. No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in Vapi, and a separate workflow where Vapi triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and Vapi. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and Vapi integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
