Connect LiveAgent and Lone Worker to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
Choose an Action
Automatically do this!
- Request a new Action for Lone Worker
Enable Integrations or automations with these events of LiveAgent and Lone Worker
Enable Integrations or automations with these events of LiveAgent and Lone Worker
Triggers
New Customer
Triggers when a new customer is added.
Actions
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
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Frequently Asked Questions
To start, connect both your LiveAgent and Lone Worker accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in Lone Worker (or vice versa).
Absolutely. You can customize how LiveAgent data is recorded in Lone Worker. This includes choosing which data fields go into which fields of Lone Worker, setting up custom formats, and filtering out unwanted information.
The data sync between LiveAgent and Lone Worker typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveAgent and Lone Worker. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn MoreAbout Lone Worker
Ok Alone protects your lone workers. The solution lets workers check in on the move, automatically reminds staff when they miss a check-in, monitors their location and request help when needed.
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