
When this happens...

Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Action is the task that follows automatically within your Nuelink integrations.
Fetch the user details by Email.
Upload a file from a URL to Nuelink and get its media reference.
Creates a new post.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Nuelink and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Nuelink triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Nuelink data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Nuelink and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Nuelink and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Nuelink helps you plan, automate and manage your social media and saves you time to focus on your business while your social media runs itself.
Learn MoreGorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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