Connect OpsGenie and Tawk.to to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for OpsGenie
Choose an Action
Automatically do this!
Create New Site
Retrieve Property Details
Add New Widget
Ready to use OpsGenie and Tawk.to automations
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- Send for Approval acceptCreate Entry of expensesAdd Step
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Chat Started
Triggers when a visitor starts a new chat on the selected Tawk.to property.
Chat Ended
Ends an active Tawk.to chat session for the selected property.
Chat Transcript Created
Triggered when a new chat transcript is created for the selected Tawk.to property.
Chat Ticket Created
Create a support ticket in tawk.to for a chat on the selected property.
Do thisActions
Action is the task that follows automatically within your OpsGenie integrations.
Create User
Create user request is used to add new users in Opsgenie.
Create New Site
Create a new Tawk.to site property and optionally send widget installation instructions to your email.
Retrieve Property Details
Fetch detailed information for a selected Tawk.to property, including settings, agents, widgets, assets, and creation date.
Add New Widget
Create a new Tawk.to chat widget for a selected property using the provided widget name, type, and language.
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Frequently Asked Questions
To start, connect both your OpsGenie and Tawk.to accounts to viaSocket. Once connected, you can set up a workflow where an event in OpsGenie triggers actions in Tawk.to (or vice versa).
Absolutely. You can customize how OpsGenie data is recorded in Tawk.to. This includes choosing which data fields go into which fields of Tawk.to, setting up custom formats, and filtering out unwanted information.
The data sync between OpsGenie and Tawk.to typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between OpsGenie and Tawk.to. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About OpsGenie
OpsGenie is a modern incident management and alerting platform designed to ensure that critical incidents are addressed promptly and efficiently. It integrates seamlessly with various monitoring, ticketing, and collaboration tools to provide a comprehensive solution for managing and responding to incidents.
Learn MoreAbout Tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
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