When this happens...

Automatically do this!
Create Ticket
Create Customer
Update Customer
Delete Customer
Add Ticket Message
Create User
Update User
Delete User
Create Team
Update Team
Delete Team
Enable Integrations or automations with these events of reviewtrackers and Gorgias
Triggers when a new support ticket is created.
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your reviewtrackers and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in reviewtrackers triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how reviewtrackers data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between reviewtrackers and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between reviewtrackers and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Use customer feedback from 100+ reviews sites to act today and predict tomorrow.
Learn MoreGorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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