Connect Slack and InvGate Service Management
Integrate Slack with InvGate Service Management to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Get Categories from InvGate Service Management when New User Joined or Updated in Your Org in Slack
Get Users from InvGate Service Management when New User Joined or Updated in Your Org in Slack
Create User in InvGate Service Management when New User Joined or Updated in Your Org in Slack
Create Incident in InvGate Service Management when New Message on Slack in Slack
Get Categories from InvGate Service Management when New Message on Slack in Slack
Popular Slack + InvGate Service Management flows
Start from a real workflow other teams are already running.
Choose a trigger
Slack
When this happens...
New Message in Channels
New User Joined or Updated in Your Org
New Message on Slack
New Thread Message
New member join/leave or updated in channel
New Mention
Choose an action
InvGate Service Management
Automatically do this!
Create Incident
Get Categories
Get Users
Get Incident Details
Create User
Get Categories from InvGate Service Management when New User Joined or Updated in Your Org in Slack
Use this flowGet Users from InvGate Service Management when New User Joined or Updated in Your Org in Slack
Use this flowCreate User in InvGate Service Management when New User Joined or Updated in Your Org in Slack
Use this flowCreate Incident in InvGate Service Management when New Message on Slack in Slack
Use this flowGet Categories from InvGate Service Management when New Message on Slack in Slack
Use this flowGet Users from InvGate Service Management when New Message on Slack in Slack
Use this flowGet Incident Details from InvGate Service Management when New Message on Slack in Slack
Use this flowCreate Incident in InvGate Service Management when New Thread Message in Slack
Use this flowGet Users from InvGate Service Management when New Thread Message in Slack
Use this flowGet Incident Details from InvGate Service Management when New Thread Message in Slack
Use this flowSupported Triggers & Actions
Everything you can automate between Slack and InvGate Service Management.
When this happensTriggers
A trigger is an event that starts a workflow.
New Message in Channels
Runs when a new message is received in a specific Slack channel. You can select which channel to monitor.
New User Joined or Updated in Your Org
Triggers when a new user join workspace.
New Message on Slack
Runs when a new message is posted anywhere in Slack — across all channels and direct messages. No channel filter applied.
New Thread Message
Runs when new thread message.
New member join/leave or updated in channel
Triggers when a user joins, leaves, or updates their profile in the selected Slack channel.
New Mention
Runs when someone mentions your Slack app or user in a channel you belong to.
Do thisActions
Action is the task that follows automatically within your Slack integrations.
Send Message
Send or schedule a message to a channel, user, or thread; supports channel names and IDs.
Send Interactive Messages
Collect approval or form responses
Send Block/buttons/Intractive message using AI
Send Block, buttons, or slack form using AI
View_open BlockKit Modal using JSON
Open Model as a response or any BlockKit action
Chat_update slack block or message using messageTs
Update your open or any other chat message using messageTs
Send Message as Thread
Post a reply to an existing Slack thread. Supports immediate or scheduled delivery,
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Learn how to automate Slack and InvGate Service Management workflows.
Learn how to automate Slack and InvGate Service Management workflows.
Learn how to automate Slack and InvGate Service Management workflows.
Learn how to automate Slack and InvGate Service Management workflows.
Learn how to automate Slack and InvGate Service Management workflows.
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About Slack
Slack is an AI-powered work platform for team communication, collaboration, project coordination, and workflow automation. It helps organizations centralize conversations, share files, manage channels, and integrate tools to keep work moving in one place.
Learn moreAbout InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Slack and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Slack and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.
Yes. You can set up a workflow where Slack triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in Slack. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Slack and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Slack and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
