Integrate SugarCRM with OneHash Chat to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Record In Any Module in any module of SugarCRM when New Message is Created in Onehash-chat
Update Record In Any Module in SugarCRM when New Message is Created in Onehash-chat
Find or Create Record In Any Module in SugarCRM when New Message is Created in Onehash-chat
Create Lead in SugarCRM when New Message is Created in Onehash-chat
Update Lead in SugarCRM when New Message is Created in Onehash-chat
Start from a real workflow other teams are already running.
SugarCRM
When this happens...
New Record Created
Record Updated
OneHash Chat
Automatically do this!
Create a Contact
Get all Contacts
Get a Contact
Delete a Contact
Update a Contact
Get all Conversations Details
Get Conversation Counts
Create a Team
Get all Teams
Update a Team
List Agents in Team
Get all Messages
Delete a Message
Add Labels
Get all Labels
Add a New Agent
List Agents in Account
Update a Agent in Account
Delete an Agent from Account
Get a Automation Rule Details
List all Automation Rules
Delete a Automation Rule
Create Record In Any Module in any module of SugarCRM when New Message is Created in Onehash-chat
Use this flowUpdate Record In Any Module in SugarCRM when New Message is Created in Onehash-chat
Use this flowFind or Create Record In Any Module in SugarCRM when New Message is Created in Onehash-chat
Use this flowCreate Lead in SugarCRM when New Message is Created in Onehash-chat
Use this flowUpdate Lead in SugarCRM when New Message is Created in Onehash-chat
Use this flowDelete Lead in SugarCRM when New Message is Created in Onehash-chat
Use this flowGet Leads from SugarCRM when New Message is Created in Onehash-chat
Use this flowCreate Account in SugarCRM when New Message is Created in Onehash-chat
Use this flowUpdate Account in SugarCRM when New Message is Created in Onehash-chat
Use this flowDelete Account in SugarCRM when New Message is Created in Onehash-chat
Use this flowEverything you can automate between SugarCRM and OneHash Chat.
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a new record is created in a selected module such as Leads, Contacts, or Tasks.
Runs when an existing record is updated in a specified module such as Leads, Contacts, or Tasks.
Triggers when a new messsage is created.
Triggers when a new conversation is created.
Triggers when an existing conversation is update.
Triggers when a conversation status is changed.
Action is the task that follows automatically within your SugarCRM integrations.
Creates a new record in any module you specify (Leads, Contacts, Tasks, etc.).
Updates an existing record in any module you specify (Leads, Contacts, Tasks, etc.).
Finds a record in selected module or creates a new one if none exists.
Create a new lead in SugarCRM.
Update a lead using an ID, email address, or phone number.
Delete a lead by ID, email, or phone.

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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SugarCRM is an online CRM platform that helps you manage your sales, marketing, and customer support better.
Learn moreOneHash Chat is a comprehensive communication platform designed to streamline interactions and enhance collaboration within organizations. It offers a suite of features including real-time messaging, file sharing, and integration with various business tools to ensure seamless workflow and productivity.
Learn moreSign up for a free viaSocket account, then authorize both your SugarCRM and OneHash Chat accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between SugarCRM and OneHash Chat as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach OneHash Chat. No coding required.
Yes. You can set up a workflow where SugarCRM triggers actions in OneHash Chat, and a separate workflow where OneHash Chat triggers actions in SugarCRM. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between SugarCRM and OneHash Chat. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire SugarCRM and OneHash Chat integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.