To start, connect both your syften and chatagents accounts to viaSocket. Once connected, you can set up a workflow where an event in syften triggers actions in chatagents (or vice versa).

Absolutely. You can customize how syften data is recorded in chatagents. This includes choosing which data fields go into which fields of chatagents, setting up custom formats, and filtering out unwanted information.

The data sync between syften and chatagents typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.