Connect Tawk.to and Instagram for Business to Build Intelligent Automations
Choose a Trigger
When this happens...
Visitor starts chat
End Tawk.to chat
New chat transcript arrives
Chat Ticket Created
Choose an Action
Automatically do this!
Publish Instagram Story
Send DM Message
Reply to Comment
Hide/Unhide the Comment
Send a Private Reply
Send Quick Replies DM
Get Media Details
List Media
Publish Instagram Photo
React/Unreact to a message
List Comments from Media
Get Comment Details
Get DM Message Details
List DM Conversations
Get DM Conversations Details
Find a conversation with a specific person
Publish Photo/Carousel
Delete the Comment
Publish Video/Reel
Get User Profile
List Instagram Stories
Ready to use Tawk.to and Instagram for Business automations
Explore more automations built by businesses and experts
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Visitor starts chat
Start a workflow when a visitor begins a chat on the selected Tawk.to property.
End Tawk.to chat
Ends an active Tawk.to chat for the selected property.
New chat transcript arrives
Notifies your workflow whenever a new chat transcript is saved for the selected Tawk.to property.
Chat Ticket Created
Create a support ticket in tawk.to for a chat on the selected property.
New Comment
Triggers when a new comment is made on your Instagram Business post.
New DM
Triggers when new DM is received.
Do thisActions
Action is the task that follows automatically within your Tawk.to integrations.
Create New Site
Create a new Tawk.to site property and optionally send widget installation instructions to your email.
Get Property Details
Retrieve detailed information for the selected Tawk.to property, including settings, agents, widgets, assets, and creation date.
Create Widget
Create a new Tawk.to chat widget for a selected property using the chosen name, type, and language.
Publish Instagram Story
Post a photo or video from a public URL to your Instagram Story.
Send DM Message
Send the dm message.
Reply to Comment
Reply to a comment
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Frequently Asked Questions
To start, connect both your Tawk.to and Instagram for Business accounts to viaSocket. Once connected, you can set up a workflow where an event in Tawk.to triggers actions in Instagram for Business (or vice versa).
Absolutely. You can customize how Tawk.to data is recorded in Instagram for Business. This includes choosing which data fields go into which fields of Instagram for Business, setting up custom formats, and filtering out unwanted information.
The data sync between Tawk.to and Instagram for Business typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tawk.to and Instagram for Business. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn MoreAbout Instagram for Business
Instagram for Business is a powerful platform that allows businesses to connect with their audience through visual storytelling. It offers tools for businesses to create engaging content, reach a wider audience, and analyze performance metrics to optimize their marketing strategies.
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