Connect Tiledesk and Hedy AI
Integrate Tiledesk with Hedy AI to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Tiledesk + Hedy AI flows
Start from a real workflow other teams are already running.
Choose a trigger
Tiledesk
When this happens...
New contact Arrives
Choose an action
Hedy AI
Automatically do this!
Get Session Details
Get Highlight Details
Create a Contact in Tiledesk when Session Ends in Hedy AI
Use this flowSend Message to Conversation in Tiledesk when Session Ends in Hedy AI
Use this flowInvite a team member to Tiledesk when Session Ends in Hedy AI
Use this flowCreate saved reply in Tiledesk when Session Ends in Hedy AI
Use this flowCreate tag in Tiledesk when Session Ends in Hedy AI
Use this flowCreate support request in Tiledesk when Session Ends in Hedy AI
Use this flowUpdate Contact in Tiledesk when Session Ends in Hedy AI
Use this flowCreate label in Tiledesk when Session Ends in Hedy AI
Use this flowCreate group in Tiledesk when Session Ends in Hedy AI
Use this flowGet Session Details from Hedy AI when New contact Arrives in Tiledesk
Use this flowSupported Triggers & Actions
Everything you can automate between Tiledesk and Hedy AI.
When this happensTriggers
A trigger is an event that starts a workflow.
New contact Arrives
runs when new contact arrives
New Highlight Created
runs when New Highlight Created
Session Ends
runs when Session Ends
Do thisActions
Action is the task that follows automatically within your Tiledesk integrations.
Create a Contact
Add a new Contact to Tiledesk.
Send Message to Conversation
Send a message into a support ticket or conversation
Invite a team member
Invite a new team member by email and set their role
Create saved reply
Add a reusable message (title and text) to use in chats.
Create tag
Create a tag to organize conversations
Create support request
Create a new support request with an initial message.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Tiledesk
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
Learn moreSimilar apps
About Hedy AI
Hedy AI is a cutting-edge platform that leverages artificial intelligence to enhance productivity and streamline workflows. It offers innovative solutions for automating tasks, improving decision-making, and optimizing business processes.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Tiledesk and Hedy AI accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Tiledesk and Hedy AI as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Hedy AI. No coding required.
Yes. You can set up a workflow where Tiledesk triggers actions in Hedy AI, and a separate workflow where Hedy AI triggers actions in Tiledesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Tiledesk and Hedy AI. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Tiledesk and Hedy AI integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
