Connect Tiledesk and Zendesk Sell to Build Intelligent Automations

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Tiledesk

When this happens...

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Zendesk Sell

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New contact  Arrives

New contact Arrives

runs when new contact arrives

New Product in Catalog

New Product in Catalog

Triggers when a new product is added in catalog

New Task

New Task

Triggers when a new task is created

New Note

New Note

Triggers when a new note is created

New Lead

New Lead

Triggers when a new lead is created

New Deal

New Deal

Triggers when a new deal is created

Do thisActions

Action is the task that follows automatically within your Tiledesk integrations.

Create a Contact

Create a Contact

Add a new Contact to Tiledesk.

Send Message to Conversation

Send Message to Conversation

Send a message into a support ticket or conversation

Invite a team member

Invite a team member

Invite a new team member by email and set their role

Create saved reply

Create saved reply

Add a reusable message (title and text) to use in chats.

Create tag

Create tag

Create a tag to organize conversations

Create support request

Create support request

Create a new support request with an initial message.

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Frequently Asked Questions

How do I start an integration between Tiledesk and Zendesk Sell?

To start, connect both your Tiledesk and Zendesk Sell accounts to viaSocket. Once connected, you can set up a workflow where an event in Tiledesk triggers actions in Zendesk Sell (or vice versa).

Can we customize how data from Tiledesk is recorded in Zendesk Sell?

Absolutely. You can customize how Tiledesk data is recorded in Zendesk Sell. This includes choosing which data fields go into which fields of Zendesk Sell, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Tiledesk and Zendesk Sell?

The data sync between Tiledesk and Zendesk Sell typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Tiledesk to Zendesk Sell?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Tiledesk and Zendesk Sell?

Yes, you can set conditional logic to control the flow of data between Tiledesk and Zendesk Sell. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Tiledesk

About Tiledesk

Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.

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Zendesk Sell

About Zendesk Sell

Elevate your sales process with Zendesk Sell, a powerful sales automation and CRM platform designed to help you close deals faster and build stronger customer relationships.

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