Connect TopMessage and Gorgias
Integrate TopMessage with Gorgias to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Gorgias ticket in Gorgias when Message Is Read in TopMessage
Create customer in Gorgias when Message Is Read in TopMessage
Update Customer in Gorgias when Message Is Read in TopMessage
Delete Customer in Gorgias when Message Is Read in TopMessage
Add message to ticket in Gorgias ticket when Message Is Read in TopMessage
Popular TopMessage + Gorgias flows
Start from a real workflow other teams are already running.
Choose a trigger
TopMessage
When this happens...
Message Is Read
Choose an action
Gorgias
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Create Gorgias ticket in Gorgias when Message Is Read in TopMessage
Use this flowCreate customer in Gorgias when Message Is Read in TopMessage
Use this flowUpdate Customer in Gorgias when Message Is Read in TopMessage
Use this flowDelete Customer in Gorgias when Message Is Read in TopMessage
Use this flowAdd message to ticket in Gorgias ticket when Message Is Read in TopMessage
Use this flowCreate User in Gorgias when Message Is Read in TopMessage
Use this flowUpdate User in Gorgias when Message Is Read in TopMessage
Use this flowDelete User in Gorgias when Message Is Read in TopMessage
Use this flowCreate team in Gorgias when Message Is Read in TopMessage
Use this flowUpdate Team in Gorgias when Message Is Read in TopMessage
Use this flowSupported Triggers & Actions
Everything you can automate between TopMessage and Gorgias.
When this happensTriggers
A trigger is an event that starts a workflow.
Message Is Read
Runs when message is read
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your TopMessage integrations.
Send Message
Send a richly formatted message
List Messages
List SMS and WhatsApp messages
Get Message by ID
Get message status and content
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About TopMessage
TopMessage is a business messaging platform that enables companies to send SMS and WhatsApp messages through a single dashboard. It helps businesses manage marketing campaigns, customer communication, OTP verification, and automated messaging with easy-to-use APIs and tools. [1]: https://topmessage.com/?utm_source=chatgpt.com "TopMessage | Secure & Efficient Business Messaging Solutions"
Learn moreSimilar apps
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your TopMessage and Gorgias accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between TopMessage and Gorgias as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gorgias. No coding required.
Yes. You can set up a workflow where TopMessage triggers actions in Gorgias, and a separate workflow where Gorgias triggers actions in TopMessage. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between TopMessage and Gorgias. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire TopMessage and Gorgias integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
