Connect zenduty and Salesforce to Build Intelligent Automations

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Contact

New Contact

Triggers when a new Contact is created.

New Lead

New Lead

Triggers when a new Lead is created.

New Record

New Record

Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.

Updated Record

Updated Record

Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.

New Case Attachment

New Case Attachment

Triggers when a new Attachment is added to a case.

New Task

New Task

Triggers when a new task is created.

Do thisActions

Action is the task that follows automatically within your zenduty integrations.

Create Team

Create Team

Creates a Team.

Update  Team

Update Team

Update an existing team.

Create Tag

Create Tag

Create a tag.

Create Custom Role

Create Custom Role

Creates a custom role.

Update Custom Role

Update Custom Role

Update an existing custom role.

Create Global  Router

Create Global Router

Creates a global router.

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Frequently Asked Questions

How do I start an integration between zenduty and Salesforce?

To start, connect both your zenduty and Salesforce accounts to viaSocket. Once connected, you can set up a workflow where an event in zenduty triggers actions in Salesforce (or vice versa).

Can we customize how data from zenduty is recorded in Salesforce?

Absolutely. You can customize how zenduty data is recorded in Salesforce. This includes choosing which data fields go into which fields of Salesforce, setting up custom formats, and filtering out unwanted information.

How often does the data sync between zenduty and Salesforce?

The data sync between zenduty and Salesforce typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from zenduty to Salesforce?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between zenduty and Salesforce?

Yes, you can set conditional logic to control the flow of data between zenduty and Salesforce. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

zenduty

About zenduty

Zenduty is an incident management platform designed to help teams respond to critical issues faster and more efficiently. It provides real-time alerts, on-call scheduling, and incident tracking to ensure that your team can quickly address and resolve any problems that arise. With Zenduty, you can streamline your incident response process and improve your team's overall productivity.

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Salesforce

About Salesforce

Salesforce is a leading cloud-based customer relationship management (CRM) platform that provides businesses with tools to manage customer interactions, sales processes, and marketing campaigns. It offers a comprehensive suite of applications for sales, service, marketing, and more, enabling organizations to streamline operations and enhance customer engagement.

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