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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New records created
Get rows from the selected table that were created within the past N minutes (as specified by scheduledTime).
New records updated
Fetch rows from the selected table that were created or updated within the last specified minutes (default 15).
Column Update Event
Triggers when a value is updated in a selected column.
New records Updated or Created
Fetch rows from the selected table that were created or updated within the recent time window (default: last 15 minutes).
New Row Created
Triggers when a new row is created in your Table.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and viaSocket Table accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in viaSocket Table (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in viaSocket Table. This includes choosing which data fields go into which fields of viaSocket Table, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and viaSocket Table typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and viaSocket Table. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout viaSocket Table
Dbdash is a comprehensive dashboard application designed to provide insights and analytics for your database. It enables users to visualize data and track key performance indicators effectively.
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