Connect InvGate Service Management and WhatsApp Business Cloud (Meta)
Integrate InvGate Service Management with WhatsApp Business Cloud (Meta) to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when Message Notification in Whatsapp_business_cloud
Get Incident Details from InvGate Service Management when Message Notification in Whatsapp_business_cloud
Get Users from InvGate Service Management when Message Notification in Whatsapp_business_cloud
Get Categories from InvGate Service Management when Message Notification in Whatsapp_business_cloud
Create User in InvGate Service Management when Message Notification in Whatsapp_business_cloud
Popular InvGate Service Management + WhatsApp Business Cloud (Meta) flows
Start from a real workflow other teams are already running.
Choose a trigger
InvGate Service Management
When this happens...
- Request a new Trigger for InvGate Service Management
Choose an action
WhatsApp Business Cloud (Meta)
Automatically do this!
List Templates
Send Text Message
Send Template Message
Request Human Intervention
Create Incident in InvGate Service Management when Message Notification in Whatsapp_business_cloud
Use this flowGet Incident Details from InvGate Service Management when Message Notification in Whatsapp_business_cloud
Use this flowGet Users from InvGate Service Management when Message Notification in Whatsapp_business_cloud
Use this flowGet Categories from InvGate Service Management when Message Notification in Whatsapp_business_cloud
Use this flowCreate User in InvGate Service Management when Message Notification in Whatsapp_business_cloud
Use this flowSupported Triggers & Actions
Everything you can automate between InvGate Service Management and WhatsApp Business Cloud (Meta).
When this happensTriggers
A trigger is an event that starts a workflow.
Message Notification
Triggers when a new message is received.
Do thisActions
Action is the task that follows automatically within your InvGate Service Management integrations.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Get Incident Details
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create User
Create a new user with profile, contact, manager, and address details.
List Templates
List Templates available in the specific phone number.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
About WhatsApp Business Cloud (Meta)
WhatsApp is a widely-used messaging platform that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, user locations, and other media. It is known for its end-to-end encryption, ensuring secure communication between users.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your InvGate Service Management and WhatsApp Business Cloud (Meta) accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and WhatsApp Business Cloud (Meta) as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach WhatsApp Business Cloud (Meta). No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in WhatsApp Business Cloud (Meta), and a separate workflow where WhatsApp Business Cloud (Meta) triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and WhatsApp Business Cloud (Meta). Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and WhatsApp Business Cloud (Meta) integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
