Connect TopMessage and InvGate Service Management
Integrate TopMessage with InvGate Service Management to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when Message Is Read in TopMessage
Get Categories from InvGate Service Management when Message Is Read in TopMessage
Get Users from InvGate Service Management when Message Is Read in TopMessage
Get Incident Details from InvGate Service Management when Message Is Read in TopMessage
Create User in InvGate Service Management when Message Is Read in TopMessage
Popular TopMessage + InvGate Service Management flows
Start from a real workflow other teams are already running.
Choose a trigger
TopMessage
When this happens...
Message Is Read
Choose an action
InvGate Service Management
Automatically do this!
Create Incident
Get Categories
Get Users
Get Incident Details
Create User
Create Incident in InvGate Service Management when Message Is Read in TopMessage
Use this flowGet Categories from InvGate Service Management when Message Is Read in TopMessage
Use this flowGet Users from InvGate Service Management when Message Is Read in TopMessage
Use this flowGet Incident Details from InvGate Service Management when Message Is Read in TopMessage
Use this flowCreate User in InvGate Service Management when Message Is Read in TopMessage
Use this flowSupported Triggers & Actions
Everything you can automate between TopMessage and InvGate Service Management.
When this happensTriggers
A trigger is an event that starts a workflow.
Message Is Read
Runs when message is read
Do thisActions
Action is the task that follows automatically within your TopMessage integrations.
Send Message
Send a richly formatted message
List Messages
List SMS and WhatsApp messages
Get Message by ID
Get message status and content
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About TopMessage
TopMessage is a business messaging platform that enables companies to send SMS and WhatsApp messages through a single dashboard. It helps businesses manage marketing campaigns, customer communication, OTP verification, and automated messaging with easy-to-use APIs and tools. [1]: https://topmessage.com/?utm_source=chatgpt.com "TopMessage | Secure & Efficient Business Messaging Solutions"
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your TopMessage and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between TopMessage and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.
Yes. You can set up a workflow where TopMessage triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in TopMessage. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between TopMessage and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire TopMessage and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
